We strive to ensure that you are satisfied with your Miniacraft purchase. Below is an overview of our return and exchange policy. If you have any additional questions or need assistance, please contact us at support@miniacraft.com.
How to Initiate a Return or Exchange
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Contact Us: If you wish to return or exchange your Miniacraft product, please email us at support@miniacraft.com with your order number and details of the items you wish to return or exchange. We’ll handle the rest!
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No Return Slips: Miniacraft packages do not include return slips. Simply contact us for return instructions.
Return Policy
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Timeframe: Returns must be processed within 30 days of receiving your order. If you need to return a product after this period, contact us for assistance.
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Refunds: Returns will be refunded to your original payment method. Please note that original shipping charges are not refundable.
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Processing Time: Credit card refunds typically appear on your statement within 5-10 business days.
Incorrect Products
If you received a different product than what you ordered, please contact us at support@miniacraft.com immediately. We will ensure you receive the correct Miniacraft item.
Returning a Product You’re Not Satisfied With
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Packaging Instructions:
- Securely pack the items in a box.
- Affix the mailing label to the address side of the parcel, covering any previous addresses and barcodes.
- Ensure proper postage is affixed.
- Ship the package from your nearest post office or shipping company.
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No Return Label: If you did not receive a return label, email us at support@miniacraft.com for assistance.
Faulty Products
If you receive a faulty product, please contact us at support@miniacraft.com before returning the item. We will guide you through the returns procedure and find a suitable solution.
Important Note
If your purchase was not made through our official website, www.miniacraft.com, the return policy of the retailer where you made the purchase will apply.